Order Fulfillment

We can capture your orders for you, both online and offline, or take a feed from your own system.

We have the experience to take orders in virtually any format that you wish to supply it. Whether they come online (with or without payment), fax, telephone, email, post or file import we have never been beaten yet. Our tech team will make this a robust and smooth process.

Our staff in the Customer Service Team assigned to your account will handle calls from your customers seamlessly and protect your brand with a high level of care in each call.

Import routines can be built around regular files to ensure that they are imported against an agreed set of criteria every time.

We can provide you with a non-geographic address for orders to be posted to so that they opened and processed as efficiently as possible.

Real time stock levels are vital for managing your business.

At Tricord we have full visibility of all stock and can provide this to your web shop and to your Client login. We monitor stock that drops below its re-order level and can easily queue individual items for purchasing to ensure that you never run out or miss an order.

We work on the basis that all orders can be taken, irrespective of stock, so that sales are maximised. We maintain a range of different types of stock items - from virtual, stock, sets, BOMs, styles and kits. All of these contribute to what is one of the most flexible stock management infrastructures available.

Stock items can be set up as personalised, validated, authorised or subject to a wizard which requires customers to enter several elements of qualifying data.

Not all orders that we process require payment, but most do.

All our credit card payment processing, whether online or via our Customer Service Team, is fully PCI Compliant.

We partner with some of the biggest and most trusted names in the industry, Realex, Elavon and Streamline, to ensure payments are processed under the most rigorous of protocols. Where appropriate no order is despatched without payment being authorised and confirmed. Credit card payments are settled at the point of despatch.

Our staff also run credit accounts for some Clients who operate in B2B markets. For them we provide full Debtor Management services and process payments via BACS or cheque.

This is where systems meet people, real people, our people.

Our Greenbox system feeds orders into the warehouse automatically with as little manual intervention as possible. Warehouse staff are provided with all the relevant information to pick each order as accurately and efficiently as possible.

Through close liaison with our Clients we can flex our resources to meet seasonal and marketing surges to ensure that all orders are despatched by the end of the day following order confirmation. We currently achieve a 96% level of Same Day Despatches.

All paperwork that we generate for Clients' orders carries their own branding. This also extends to emails for Order Acknowledgement and Despatch Notification.

Now it needs to be delivered to your customer.

Once the order has been captured and processed through Pick n Pack the order is despatched using the best carrier for each order. Our systems are set up to analyse every order to ensure that the best carrier service is selected. Our warehouse staff are focused on least-cost-routing so that our Client's delivery costs are kept to a minimum.

A range of carriers make daily collections from our warehouse and we offer everything from pallet distribution to a timed, signed for, pre-9:00am delivery.

Where a consignment can be tracked between our warehouse and the delivery point we include the tracking reference in our Despatch Notification email.

At the heart of what we do is data, your data.

With so much data captured throughout the order process it is now only a matter of reporting it in a agreed format. Each Client has different requirements from their data - product sales, customer categories, campaign results etc. All of this and so much more can be provided to assist each Client to develop their business.

All fulfilment Clients can log in to see the sales analysis of every one of their products. This analysis is in real time and is presented both in tabular and graph forms.

Returns

Otherwise known as reverse logistics Greenbox records returns, the reasons for analysis and replacement orders or refunds as agreed with customers. Products returned are examined to ensure that they are in saleable condition if restocked or whether they should be written off or returned to the customer/supplier.

Once returns rules are agreed with the Client our experienced staff will process returns within 24 hours of receiving them at Goods In.

Customer Service

Our staff take calls for a range of Clients for both order processing and customer service. Aware of the benefit they can bring to your brand we are keen that they are properly trained to handle calls for each Client. This includes both company and product training.

We have a policy of on-going staff training so that our Clients and their customers benefit from high levels of customer handling and service